Successful projects

• Performed competitor analysis & facilitated top management product design workshops.

• Defined target product vision & implementation strategy.

• Defined Target Service Operating Model to support AZT pay payment services

• Set-up new payment service unit in SSC.

• Led change track to ensure team coherence and proper adoption of transferred processes

• Assessed current process and it’s pain points, identified business needs & technical requirements.

• Built pay by link process with Stripe & defined global roll-out plan.

• Defined product backlog based on business needs.

• Steered dev teams in JIRA + Confluence.

• Defined MVP, defined business needs & technical requirements.

• Built in-house invoice reminder process & payment capability with Stripe.

• Defined & led global roll-out plan.

• Defined Target Digital Operating Model

• Analysed the current model, processes & organizational set-up.

• Performed gap analysis cross regions & designed target operating model.

• Led the insurance stream in the preparation phase.before migration of 2 banks.

• Delivered product & price fit-gap analysis.

• Structured a B2B product extension with partner integrations.

• Managed change and trained local branches to open a new SME revenue stream.

• Designed the target organizational set-up of the SSC: Goverance, roles & sourcing model.

• Led change management to transfer processes from local operations to the SSC across 6 countries, keeping teams engaged through the transition.

• Built one value proposition to combine 2 countries on shared platform.

• Designed implementation roadmap.

• Identified business needs & technical requirements in line with current product features and architecture landscape.

• Built automated claim API’s cross systems.