Successful projects

• Performed competitor analysis & facilitated top management product design workshops.

• Defined target product vision & implementation strategy.

• Analysed the current model, processes & organizational set-up.

• Performed gap analysis cross regions & designed target operating model.

• Steered the for the roll-out & change management of smart meters across Flanders.

• Coordinated with the electricity provider, other water companies and subco's.

• Defined product backlog based on business needs.

• Steered dev teams in JIRA + Confluence.

• Defined MVP, defined business needs & technical requirements.

• Built in-house invoice reminder process & payment capability with Stripe.

• Defined global roll-out plan.

• Built one value proposition.

• Designed implementation roadmap to combine 2 countries on shared platform.

• Led the insurance stream in the preparation phase.before migration of 2 banks.

• Delivered product & price fit-gap analysis.

• Structured a B2B product extension with partner integrations.

• Managed change and trained local branches to open a new SME revenue stream.

• Designed the target organizational set-up of the SSC.

• Transferred processes from local operations to the SSC for 6 countries.

• Assessed current process and it’s pain points, identified business needs & technical requirements.

• Built pay by link process with Stripe & defined global roll-out plan.

• Identified business needs & technical requirements in line with current product features and architecture landscape.

• Built automated claim API’s cross systems.